Archive for January 2nd, 2010
I received an email the other day about this musician named Dave Carroll. He recently had a nine month long dispute with United Airline over damage the baggage handlers had caused to his $3500 custom acoustic guitar made by Taylor Guitars.
When the airline refused to compensate him for his loss he explained to the customer relations manager for retaliation against them he would expose them by making a music video for You Tube that would exploit their lack of cooperation. The manager for the airline told him “Good luck with that one pal”.
The You Tube video (“United Breaks Guitars”) took off and has taken almost 6 million hits, the story was even covered on CNN. With all the bad publicity, the airline contacted Dave to try and settle his original complaint in exchange for him yanking his video off the Internet, Dave’s response to them was “Good luck with that one pal”.
Taylor Guitars was so appreciative towards Dave they gave him 2 new guitars, because since his video hit the Internet they have had an increase in sales. The moral of this story is don’t mess with musicians.